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FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$49.99
$5.99
$7.99
$14.99
$11.86
$50.00
$74.99
$9.99
$11.99
$19.99
$21.24
$75.00
$99.99
$14.99
$14.99
$23.99
$24.99
$100.00
$149.99
$18.99
$21.99
$29.99
$33.74
$150.00
$199.99
$21.99
$27.99
$34.99
$37.49
$200.00
$999.00
$49.99
$74.99
$99.99
$62.49
$1,000.00
Plus
$99.99
$149.99
$199.99
$124.99

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us [ADD LINK TO CONTACT PAGE] with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

(Please note these are only examples and not actual shipping prices according to weight)

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact example@example.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact example@example as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email example@example.com 

WHO TO CONTACT?  

You can reach out at any time by email at example@example.com 

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

Your following will want to keep up with your new work. We recommend including social media links and getting them to sign up for your newsletter. EXAMPLE: 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] ! You can also follow us on our social media pages as we are constantly posting about new work! 

 Instagram: add link to Instagram page 

Facebook: add link to Facebook page


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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I allow up to 7 days, once a piece is delivered to your location for return if you change your mind. You will be responsible for shipping costs that need to go to a Fedex or UPS store. Any original art pieces being returned should be insured with order #, date shipped, including tracking #. There is no refund on insurance or shipping. If something is damaged I would need to see a photo sent back to me. I will be happy to give you a full refund under these conditions.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

The company I use, "Fine Print Imaging" has been around for about 40 years and are the #1 printers for conservation photographers and artists worldwide. Their "Enhanced Matte" paper, is lighter in feel then the other options, with exceptional color clarity and a wide tonal range, perfect for both color & B&W images. The light fastness will hold up to 70 years and it's a 192 gsm (grams per sq meter -paper weight indicator) "Somerset Velvet" is 100% acid free with textured radiant white velvety surface. Archival museum quality, 255 gsm cold press with a light fastness of 100 years. Vivid color reproductions and archival museum quality. Their "Fine Art Smooth Paper" is a smooth 100% acid free cotton rag natural white, heavy weight. Brilliant crisp and clear colors, rich B&W prints. Archival Museum quality. 100 years light fastness and 250 gsm cold pres paper. "Hahnemuhle Bamboo" is 100% acid free heavy weight from highly renewable bamboo fibers. Archival museum quality, 100+ years light fastness and 290 gsm cold press paper. Warm tones and matt smooth finish. Considered environmental and eco-friendly. "Canvass Prints-Gallery Wrapped" Museum grade canvass with exceptional whiteness, great color saturation that looks like an original painting or drawing. The light fastness for this is 100-200 years. A "Gallery Wrapped" means that its a fine art canvas print that is stretched out on either a 5/8" or 1.5" stretched bar. This is the outer edge of the art piece that is wrapped around the 4 corners. * GSM = grams per sq. meter for paper weight indicator. .

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