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Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

( Please note these are only examples and not actual shipping prices according to weight)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact example@example.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact example@example as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email example@example.com

WHO TO CONTACT? 

You can reach out at any time by email at example@example.com 

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How can I keep up with your new work?

Your following will want to keep up with your new work. We recommend including social media links and getting them to sign up for your newsletter.

EXAMPLE:

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: add link to Instagram page

Facebook: add link to Facebook page


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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I allow up to 7 days, once a piece is delivered to your location for return if you change your mind. You will be responsible for shipping costs that need to go to a Fedex or UPS store. Any original art pieces being returned should be insured with order #, date shipped, including tracking #. There is no refund on insurance or shipping. If something is damaged I would need to see a photo sent back to me. I will be happy to give you a full refund under these conditions.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

The company I use, "Fine Print Imaging" has been around for about 40 years and are the #1 printers for conservation photographers and artists worldwide. Their "Enhanced Matte" paper, is lighter in feel then the other options, with exceptional color clarity and a wide tonal range, perfect for both color & B&W images. The light fastness will hold up to 70 years and it's a 192 gsm (grams per sq meter -paper weight indicator) "Somerset Velvet" is 100% acid free with textured radiant white velvety surface. Archival museum quality, 255 gsm cold press with a light fastness of 100 years. Vivid color reproductions and archival museum quality. Their "Fine Art Smooth Paper" is a smooth 100% acid free cotton rag natural white, heavy weight. Brilliant crisp and clear colors, rich B&W prints. Archival Museum quality. 100 years light fastness and 250 gsm cold pres paper. "Hahnemuhle Bamboo" is 100% acid free heavy weight from highly renewable bamboo fibers. Archival museum quality, 100+ years light fastness and 290 gsm cold press paper. Warm tones and matt smooth finish. Considered environmental and eco-friendly. "Canvass Prints-Gallery Wrapped" Museum grade canvass with exceptional whiteness, great color saturation that looks like an original painting or drawing. The light fastness for this is 100-200 years. A "Gallery Wrapped" means that its a fine art canvas print that is stretched out on either a 5/8" or 1.5" stretched bar. This is the outer edge of the art piece that is wrapped around the 4 corners. * GSM = grams per sq. meter for paper weight indicator. .

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Verified Returns & Exchanges Ssl Encrypted Archival Materials Used